In addition upon cleaning with the vac I found two serious flaws in the woven fabric as if in these areas, the fabric is miswoven.
All of my furniture was bought here at Sundeen Furniture. I've shopped around at other furniture stores, but you can't beat Sundeen's prices and free delivery!
Bought my mattress here. Reasonably priced and polite and attentive sales people.
I am not at all impressed with the customer service in dealing with my dissatisfaction with my sofa purchase. I sat on a smaller Lancer sofa in the show room. The salesperson bragged about Lancer. The smaller couch had a right angle back which is what I needed. The salesperson thought I was too tall for the smaller couch. I was specifically told that the next size was exactly the same as the smaller couch.
It's local. The sales associates are friendly and very helpful. Got exactly what I was looking for and more.
I tried Lancer couches at other places and they are all made the same, with a swayed back side which requires extra pillows for fill. The smaller couch was an exception perhaps because it was also a sofa bed.
I worked in retail for many years. There, the customer was always right and exchanges or credits were trouble free with no aggravation. Imagine purchasing a couch valued at app. 1000.00 dollars only to not be able to use it. Lancer is a poorly designed sofa line. Avoid Lancer sofas unless you don't mind placing several pillows behind your back. Shop elsewhere besides Sundeen. Big disappointment especially when I was specific about my back issues.
Prices are high but delivery, removal and Warrany included so it balancrs out.. Sales person nice..
Upon delivery, I found that Lancer designed this couch with a slightly swayback. In order for me to be comfortable I would have to place two bed pillows behind me to sit erect. I complained immediately and another sales person told me that is the way all couches are made and she also has to stuff pillows behind her own. The owner told me because it was custom ordered, neutral fabric, skirted base, firm pillows, he could not take it back. I would also have to pay an 85.00 pick up fee which was not a problem. I emphasized that I could not sit on it, and I was deceived by the salesperson. He actually told me in time after use, it would become more comfortable. I have not used the couch since purchased two years ago for a cost of app. 1000.00. The owner could very easily taken it back, marked it down 100.00 and resold it. When one has a back disability, comfort matters. My mistake was to not try a real display to see if it would be the right fit.
I have since purchased the best fitting couch for me at Spencer Furniture. I am greatly disappointed in Sundeen's poor customer service in addressing my concerns. I will not recommend Sundeen to anyone.
Sundeen Furniture Inc is a US Furniture Store based in Northbridge, Massachusetts. Sundeen Furniture Inc is located at 241 Providence Rd, Northbridge, MA 01534, USA.
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